Technical Difficulties

  • How can I tell if my order has gone through?

    If you've placed an order, but aren't sure if it's gone through, check your email for an order confirmation from Hello Charlie. Don't forget to check your junk mail, too! If you still haven't received an email confirmation, log in to your Hello Charlie account. You'll be able to see your order n...
  • I can't log in to my account

    If you have forgotten your password, you can reset your password by following the instructions here. If you don't receive the email even after resetting your password, it's possible you haven't created a customer account, and have previously checked out as a guest. Please note that our mailing ...
  • I'm having problems placing my order

    If you're having trouble placing an order, call us on 1300 725 876 and we'll sort it out with you. If you're getting an error message, please write down the error message or take a screenshot. That way we can work out what's going wrong. You can also visit This Machine to find out what browser ...
  • My discount code didn't work

    If your discount code hasn't worked, you might need to check: minimum order value - most of our discount codes have a minimum required spend. Check the conditions of the code to see if this is the problem. entered correctly - our discount codes are case sensitive. Try copy and pasting it to see ...