Help Center

COVID-19 FAQS

2 articles in this Topic

• Are you operating with a COVIDsafe plan?
• Do border restrictions mean that I can't order from Hello Charlie?

Gift Certificates & Wishlists

1 article in this Topic

• How can I buy a gift certificate?

Loyalty Programme

5 articles in this Topic

• How can I refer a friend and earn points?
• How do I earn points with the Hello Charlie Rewards Programme?
• How do I join the Hello Charlie rewards programme?
• How do I see my points on the Rewards Programme?
• What happens to my old rewards?

Ordering

6 articles in this Topic

• Are all your products in stock?
• Can I cancel or change my order?
• How do I use my store credit?
• I forgot to apply my discount code
• I've forgotten my password
• What does my order status mean?

Packaging

1 article in this Topic

• Is your packaging eco friendly?

Payments

8 articles in this Topic

• Credit Card Safety
• Do you have Afterpay, Zip Pay or PayPal Pay In 4?
• How do I get discounts?
• How do I pay for my order?
• How Do I Use Afterpay?
• I can't place my order with Afterpay?
• My order hasn't shipped yet

See all articles in Payments →

Pick Up

2 articles in this Topic

• Can I pick up from Hello Charlie?
• Do you have a shop front?

Product Questions

3 articles in this Topic

• Are your nappies biodegradable?
• Do you have samples?
• How many nappies are in your sample packs?

Returns & Exchanges

7 articles in this Topic

• Can I return or exchange an item?
• How do I return an item?
• I’ve received the wrong item/something is missing?
• My product arrived broken or damaged. What do I do?
• No Hassle Returns
• What do I do if my item is faulty?
• Who pays for return postage?

Shipping & Delivery

12 articles in this Topic

• Can I have my order express posted?
• Can my parcel be left if I'm not at home?
• Can you combine my orders and refund my shipping?
• Do you ship internationally?
• How can I track my order?
• How do I get free shipping?
• I gave an ‘Authority to Leave’ but my parcel was not left?

See all articles in Shipping & Delivery →

Sustainability

7 articles in this Topic

• Do you offer carbon neutral delivery?
• Do you offset emissions?
• Do you offset the impact of my order?
• How are you working on improving your eco credentials?
• How do you power Hello Charlie?
• How do you reduce, reuse and recycle in the office?
• Sustainable packaging

Technical Difficulties

4 articles in this Topic

• How can I tell if my order has gone through?
• I can't log in to my account
• I'm having problems placing my order
• My discount code didn't work