Help Center

Competitions

1 article in this Topic

• Review and Win

COVID-19 FAQS

2 articles in this Topic

• Are you still open during the COVID-19 crisis?
• Do border restrictions mean that I can't order from Hello Charlie?

Gift Certificates & Wishlists

5 articles in this Topic

• How can I buy a gift certificate?
• How can I check the balance on a gift certificate?
• How do I create a wishlist?
• How do I redeem a gift certificate?
• How do I share my wishlist?

Loyalty Programme

5 articles in this Topic

• How can I refer a friend and earn points?
• How do I earn points with the Hello Charlie Rewards Programme?
• How do I join the Hello Charlie rewards programme?
• How do I see my points on the Rewards Programme?
• What happens to my old rewards?

Ordering

8 articles in this Topic

• Are all your products in stock?
• Can I cancel or change my order?
• Coupons and Discounts
• How do I place an order?
• How do I use my store credit?
• I forgot to apply my discount code
• I've forgotten my password

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Packaging

1 article in this Topic

• Is your packaging eco friendly?

Payments

8 articles in this Topic

• Can I place a phone or email order?
• Credit Card Safety
• Do you have Afterpay or Zippay?
• How do I get discounts?
• How do I pay for my order?
• How Do I Use Afterpay?
• I can't place my order with Afterpay?

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Pick Up

4 articles in this Topic

• Can I pick up from Hello Charlie?
• Do you have a shop front?
• How do I collect my order?
• What's your address?

Product Questions

3 articles in this Topic

• Are your nappies biodegradable?
• Do you have samples?
• How many nappies are in your sample packs?

Returns & Exchanges

8 articles in this Topic

• Can I exchange an item that I bought?
• Can I return an item I bought on sale?
• Can I return an item I've opened?
• How do I return an item?
• I’ve received the wrong item/something is missing?
• My product arrived broken or damaged. What do I do?
• No Hassle Returns

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Shipping & Delivery

13 articles in this Topic

• Can I have my order express posted?
• Can my parcel be left if I'm not at home?
• Can you combine my orders and refund my shipping?
• Do you ship internationally?
• How can I track my order?
• How do I get free shipping?
• I gave an ‘Authority to Leave’ but my parcel was taken to the post office?

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Technical Difficulties

4 articles in this Topic

• How can I tell if my order has gone through?
• I can't log in to my account
• I'm having problems placing my order
• My discount code didn't work