Sustainability

  • Do you offer carbon neutral delivery?

    We sure do! We work with Shippit and Auspost to offer 100% carbon neutral delivery for all our orders. Shippit measures how much carbon is generated by the courier from the moment your parcel is picked up to when it’s delivered. They purchase carbon offsets to support projects to prevent and re...
  • Do you offset emissions?

    We recently started offsetting our employees' personal emissions, including emissions from their homes, holidays, food, hobbies and travel. We're also planting trees, and financing carbon reduction projects around the world. All of our deliveries are offset and are thereby carbon neutral. We ha...
  • Do you offset the impact of my order?

    We sure do! As of July 2021, Hello Charlie is working with Ecologi to plant a tree for every order placed on our website. Ecologi partners with companies like Eden Reforestation Projects and One Tree Planted to help plant millions of trees around the world each month. These projects include plan...
  • How are you working on improving your eco credentials?

    We're currently undergoing BCorp Certification. BCorporations are businesses that balance purpose and profit and make a positive impact for their workers, customers, suppliers, community and the environment. It's a big project, especially for a small team like ours, and we're aiming to be certifi...
  • How do you power Hello Charlie?

    We buy 100% Green Power through our electricity provider, Powershop. We choose Powershop because they've been voted Australia's Greenest Power Company by Greenpeace for three years running. Not only that, Powershop themselves are a carbon neutral company. Although buying Green Power costs us a ...
  • How do you reduce, reuse and recycle in the office?

    We make lots of small efforts to reduce our eco footprint in the office at Hello Charlie, too. We use only 100% recycled paper in our printers, and we double side and reuse every piece of paper before it goes off to get recycled and repurposed yet again. We use Who Gives A Crap toilet paper. Th...
  • Sustainable packaging

    We reuse, repurpose, and recycle packaging whenever we can. If we have to buy new, we make sure that it's either compostable, recyclable, or made from recycled materials. The biodegradable packing peanuts are made from natural, nontoxic sources, such as wheat and corn starch. They dissolve in wa...