Shipping & Delivery

  • Can I have my order express posted?

    We know that sometimes you need to get your parcel as quickly as possible, and we’re happy to offer express post and courier services to help you out. When you choose express post, we’ll despatch your parcel within 1 business day, and we'll send it by express post or courier. We will send this t...
  • Can my parcel be left if I'm not at home?

    We want your orders to get to you as fast as possible, so all our orders have an Authority to Leave by default. If you DON'T want us to leave your parcel, you must let us know at checkout. Any parcels marked ATL (Authority to Leave) can’t be replaced if they go missing, so this option is at y...
  • Can you combine my orders and refund my shipping?

    Our priority is getting orders out the door as fast as possible once you place your order. We know busy parents need stuff quickly! This means that it's not possible to combine orders once you've placed them through the website. Once you place your order, we immediately begin processing it throu...
  • Do you ship internationally?

    No, not right now. Many of our products are unable to be shipped internationally. If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.
  • How can I track my order?

    Once your order has been shipped you’ll receive an email and an SMS with your tracking number. To track your order, just enter the tracking number into the Shippit tracking website. You can also find your tracking number by logging into your account. Under view order status, find the order you'...
  • How do I get free shipping?

    We offer fast, free shipping to selected metro and regional areas when you spend over $100. Free shipping is available to: Melbourne and all of Victoria; Sydney, Gosford, Wollongong & Newcastle; Adelaide; Canberra and the ACT; and Brisbane We subsidise shipping to the following areas. Delive...
  • I gave an ‘Authority to Leave’ but my parcel was not left?

    Even if you give 'Authority to Leave', we can’t guarantee that it will be left as requested. Your delivery driver makes the final decision on whether to leave the parcel as instructed. If your courier has not left the parcel, it will be available for collection at your local post office or POP st...
  • My order is taking longer than I expected

    We are seeing big delays across all postal networks thanks to increased volumes and ongoing lockdowns. We always despatch all of our orders on time, so the issue may be with postal services rather than our warehouse. If your parcel is taking longer than you expected, please check the tracking de...
  • Same Day Despatch

    Place your order by 10am Melbourne time, and we'll have your parcel out the door and on it's way to you that very day! Orders placed after 10am, or on weekends and public holidays are shipped on the next business day. Please note that same day despatch doesn't mean that it will arrive the same ...
  • What happens if I enter the wrong delivery address?

    Give us a call on 1300 725 876 as soon as you realise that you’ve entered the wrong delivery address, and we’ll try to catch your parcel before it leaves us. Once your parcel is ‘Awaiting Shipment’ we may not be able to change the address. In this case, the parcel will eventually be returned to ...
  • What if my order goes missing?

    If you’re missing a parcel, please get in touch with us within 7 business days of the estimated delivery date and we’ll help you out. If there’s a parcel missing or stuck in transit, we will work with the courier company to find out where your parcel is and get it back on track to your address. ...
  • When will my order arrive?

    We offer same day dispatch on all orders placed before 10am AEST. We ship with a variety of couriers, including Couriers Please, TNT, Toll and AusPost. That way, we can make sure that your orders get to you fast and keep your shipping costs down. All our parcels have an authority to leave, so th...