Returns & Exchanges

  • Can I return or exchange an item?

    We offer you no hassle returns. If you’re not happy with something you’ve bought, you’re more than welcome to return it to us within 365 days for a store credit of the amount that you paid for the product. You can return any item that is in original condition: unopened, unused, and complete with...
  • How do I return an item?

    It's easy! You'll need the order number and the email address under which you placed your order. Go to our returns page here and complete the details. Follow the steps through, and then we’ll be in touch within 1 business day to help you through the return process. For faulty or damaged items, ...
  • I’ve received the wrong item/something is missing?

    If something is missing from your order, please check all your boxes thoroughly first. We often tuck small items in the middle of boxes to keep them safe in transit. We often send items in separate boxes, so please check the tracking to see whether all your parcels have been delivered. If you'...
  • My product arrived broken or damaged. What do I do?

    Please get in touch with us within 5 days of receipt. Go to our returns page here and complete the details. Follow the steps through, attach a photo and then we’ll be in touch within 1 business day to help you through the faulty items process. Please don't return the items to us until we've been...
  • No Hassle Returns

    If you’re not happy with something you’ve bought, you’re more than welcome to return it to us within 365 days for a store credit of the amount that you paid for the product. There are some exceptions, but not many, and you can see them here. For damaged items, please email us a photo of the dama...
  • What do I do if my item is faulty?

    It's easy! You'll need the order number and the email address under which you placed your order. Go to our returns page here and complete the details. Follow the steps through, and then we’ll be in touch within 1 business day to help you through the return process. We’ll be in touch shortly to ...
  • Who pays for return postage?

    Hello Charlie pays for return postage once we've determined that the item is incorrect or faulty. Please get in touch with us before you return any items to us, as we may not need you to return the item at all. All other returns are paid for by the customer. We've put together some options to m...