Credit Card Safety
Our online payment methods use the latest in encryption technology, and we don’t store or save your payment information.
Once your order is confirmed, your payment is processed in real time, and the funds will be transferred immediately. You’ll be notified straight away as to whether your paymen...
Do you have Afterpay, Zip Pay or PayPal Pay In 4?
We have Afterpay. It's available for order over $100, and you'll see this come up as a payment option when you get to checkout.
We also have PayPal Pay In 4, which is available for orders over $30. If you're eligible, it will come up as a payment option when you go through to PayPal.
How do I get discounts?
Create an account at Hello Charlie and you'll get a bonus 2000 rewards points that you can turn into a $5.00 discount on your first order!
Check out our bulk purchases where you can get great discounts. Buy your nappies and wipes in bulk cartons and save!
Don't forget, every time you login to y...
How do I pay for my order?
We accept Visa, Mastercard, and Amex.
Paypal is an option at checkout. You can login to use your account, or if you don't have an account select the pay with a card option and enter your credit card details.
We're now offering PayPal Pay In 4.
We also accept Afterp...
How Do I Use Afterpay?
Choose Afterpay at checkout and pay for your order in 4 interest free instalments. All you need is a credit card for instant approval. There are no fees or application forms. Afterpay is available for all orders over $100.
After you complete checkout, we'll ship your order as usual. Here's how i...
I can't place my order with Afterpay?
There are a couple of reasons why you may not be able to place your ordering using Afterpay.
Afterpay is only available for orders over $100 at Hello Charlie. If your order is less than $100, you won't see the option to pay with Afterpay in our checkout.
Afterpay may be declining your order. You...
My order hasn't shipped yet
All orders placed by 10am AEST are despatched same day.
If you check your order history and your order hasn’t been sent yet, you may need to check the following:
Has your order been paid?
If you’ve paid via PayPal echeque, please note that this can take up to 10 days to clear, although it’s us...
PayPal Pay In 4
We're now offering PayPal Pay In 4. It's available on orders over $30, and will come up as an option at checkout alongside the normal PayPal option. You'll see the PayPal "P" and the words "Pay In 4" or "Pay Later".
Your payment is split into four, where you make the first payment immediately, a...