Are all your products in stock?
If it's on our website, it's in our warehouse!
Occasionally, we'll run out of stock before we can update our website. In the rare occasions that this happens, we'll let you know before we ship your order. We'll ask if you'd rather:
wait until all your products are in stock before we ship your o...
Can I cancel or change my order?
Once you place your order, we immediately begin processing it through our system so that we can get your parcels to you as fast as possible. We know that busy parents need their stuff as quickly as possible, so our same day despatch policy means that we can't make any changes to your order once y...
How do I use my store credit?
Store credits work in the same way as gift certificates. We'll email you a code to use next time you shop. And if you don't use the whole of your store credit, no problem, just use the same code again until it's all used up.
We can't apply store credits after you've placed your order, so don't f...
I forgot to apply my discount code
Unfortunately, we can't apply discount codes after orders have been placed. But if it's a loyalty coupon or a gift certificate, you'll be able to use in next time you order, remember your loyalty coupons are stored for you so you don't have to worry about keeping them.
If you have any que...
I've forgotten my password
No worries! Reset it at any time by going to 'Log in' at the top right corner of our website. Click the link that says 'Forgot Your Password', and enter your email address.
Don't forget to check your junk mail if the reset seems to be taking a while to come through.
If for some reason you don't...
What does my order status mean?
We like to keep things simple around here, but sometimes our software just hasn't got the message. You just can't get the staff these days ... *
So if you're wondering what your order status actually means, here's our handy guide:
Unpaid - we're waiting on payment, perhaps for your PayPal e-che...