COVID-19 FAQS

  • Are you operating with a COVIDsafe plan?

    Hello Charlie has a COVIDSafe Workplace Plan in place, and are fully complying with all requirements. These restrictions are aimed at keeping our staff, customers, couriers and the community at large safe. We are following every government health and safety guideline in relation to safe delivery...
  • Do border restrictions mean that I can't order from Hello Charlie?

    Border restrictions across Australia do not affect the postal services. All of our couriers continue to ship Australia wide, and are following safe delivery procedures. Please be aware that when there are border closures or lockdowns in place, deliveries may be a little slower than normal. We su...