My discount code didn't work

If your discount code hasn't worked, you might need to check:

  • minimum order value - most of our discount codes have a minimum required spend. Check the conditions of the code to see if this is the problem.
  • entered correctly - our discount codes are case sensitive. Try copy and pasting it to see if that fixes the problem.
  • expiry date - some of our discount codes have an expiry date. Check to see if it's still valid.
  • only one code at a time - you can only apply one discount code at a time.

If you're still having problems, please give us a shout before you place your order, as discount codes can't be applied afterwards. We can help you apply it if the code is valid.

Give us a shout on 1300 725 876, drop us a line at info@hellocharlie.com.au, or jump on to our Live Chat.

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