I'm having problems placing my order

If you're having trouble placing an order, call us on 1300 725 876 and we'll sort it out with you.

If you're getting an error message, please write down the error message or take a screenshot. That way we can work out what's going wrong.

You can also visit This Machine to find out what browser version and device you're using (we won't ask for your IP address).

Sometimes it's the browser causing problems with orders. Try clearing your browser cache, as this usually fixes the problem. You can find instructions on how to do this here:

Internet Explorer
Google Chrome

Errors regarding payment

Very rarely, the issuing bank verification system or our partner online verification system is down. When this happens, no authorizations or transactions can be processed. These outages generally last for a few minutes, but can last up to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. Try placing your order again in an hour or give us a shout on 1300 725 876, or email us at info@hellocharlie.com.au.

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