I can't log in to my account

If you have forgotten your password, you can reset your password by following the instructions here.

If you don't receive the email even after resetting your password, it's possible you haven't created a customer account, and have previously checked out as a guest.

Please note that our mailing list and customer account system are separate, and receiving our email updates does not mean you have a customer account registered with us. Please click the little person icon in the top left hand corner of our website to create a customer account.

If you do have a customer account but still can't log in after resetting your password, give us a shout at info@hellocharlie.com.au and we'll help you sort it out.

Unfortunately if you have checked out as a guest with previous orders, we can't add your previous orders to your customer account.

As always, if you have any questions, please give us a shout at 1300 725 876 or drop us a line at info@hellocharlie.com.au.

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