How can I tell if my order has gone through?

If you've placed an order, but aren't sure if it's gone through, check your email for an order confirmation from Hello Charlie. Don't forget to check your junk mail, too!

If you still haven't received an email confirmation, log in to your Hello Charlie account. You'll be able to see your order number under the 'My Orders' tab under 'My Account'.

If there's still nothing there, check your PayPal or credit card statement to see if there's any record of payment.

If you can see a record of payment, you may have entered your email address incorrectly. Please give us a shout on 1300 725 876 or email us at and we'll help you sort it out.

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