When will my order arrive?

We offer same day dispatch on all orders placed before 10am AEST.

We ship with a variety of couriers, including Couriers Please, TNT, Toll and AusPost. That way, we can make sure that your orders get to you fast and keep your shipping costs down. All our parcels have an authority to leave, so that drivers can leave it somewhere safe if you're not at home, and you won't have to go and pick it up. If you don't want a courier to leave your parcel, please let us know at checkout.

Our warehouse is in Melbourne, so expected delivery depends on how far you are from us! For more info, check our expected delivery times here.

Here is more info on our express service.

Please note that during the times where COVID-19 restrictions are imposed, couriers do experience delays and some delivery times make take 2 or 3 days longer.

Take a look at these details if your delivery is taking longer than you expected.

If there’s a parcel missing or stuck in transit, please get in touch with us within 7 business days, and we will work with the courier company to find out where your parcel is and get it back on track to your address We can't resend your parcel until Auspost or the courier has completed their investigation. You can still track your parcel with the tracking number sent with your order.

Still need help?
Give us a shout at info@hellocharlie.com.au, call us on 1300 725 876 or jump on to our livechat.

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