What happens if I enter the wrong delivery address?

Give us a call on 1300 725 876 as soon as you realise that you’ve entered the wrong delivery address, and we’ll try to catch your parcel before it leaves us.

Once your parcel is ‘Awaiting Shipment’ we may not be able to change the address. In this case, the parcel will eventually be returned to us, but it may take up to 4 weeks, depending on the courier we've used to send your parcel. We’ll cover the return to sender cost, but we charge a $9.95 flat rate to ship it back to you.

If your order has been shipped using AusPost, you may be able to change the delivery address by registering with AusPost’s ‘My Post’. You can find more information on AusPost’s website, here.

If you have any problems using the My Post service, please contact Australia Post directly on 13 76 78, as we don’t have access to this service.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.

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