My order is taking longer than I expected

If your parcel is taking longer than you expected, your calling card may have been lost.

1 - Check at the local post office. Sometimes orders are waiting there for collection. If you don't have a collection card, that's no worries - just take some Photo ID down to the post office and collect your parcel.

2 - Check around the house, in the garage, under the carport, etc (or if it's a work address, at the mailroom or reception desk)? If your parcel was an Express Satchel, it doesn't need a signature on delivery - it may have been left in a safe place.

AusPost's standard delivery times are here. Please be aware that AusPost won't launch an investigation on slow parcels until 7 business days after shipping, or 10 business days if you're in Perth. You can still track your parcel with the tracking number sent with your order.

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