My order is taking longer than I expected

We are seeing big delays across all postal networks thanks to increased volumes and ongoing lockdowns. We always despatch all of our orders on time, so the issue may be with postal services rather than our warehouse.

If your parcel is taking longer than you expected, please check the tracking details that we sent to you through our shipping app, Shippit. If you're unsure of your tracking number take a look here.

You can also get an idea of how long average transit times are by having a look at this handy guide here.

If it says it's been delivered, check around the house, in the garage, under the carport, etc (or if it's a work address, at the mailroom or reception desk)? All of our parcels have an Authority to Leave in a safe place.

If your parcel goes missing, please get in touch with us within 7 business days. Couriers take a photo of where they leave parcels, and can often remember where they left your parcel if you get in touch with us early enough.

All our standard delivery times are here.

Still need help?
Give us a shout at, call us on 1300 725 876 or jump on to our livechat.

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