My order is taking longer than I expected

There are still times when postal networks across Australia are experiencing delays thanks to ongoing issues caused by COVID-19. We always despatch all of our orders on time, so the issue may be with postal services rather than our warehouse.

If your parcel is taking longer than you expected, please check the tracking details that we sent to you through our shipping app, Shippit. If you're unsure of your tracking number take a look here.

If it says it's been delivered, check around the house, in the garage, under the carport, etc (or if it's a work address, at the mailroom or reception desk)? All of our parcels have an Authority to Leave in a safe place.

All our standard delivery times are here.

Still need help?
Give us a shout at, call us on 1300 725 876 or jump on to our livechat.

May 14, 2021

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