Can you combine my orders and refund my shipping?

Our priority is getting orders out the door as fast as possible once you place your order. We know busy parents need stuff quickly, especially with ongoing postal delays thanks to COVID-19!

This means that it's not possible to combine orders once you've placed them through the website. Once you place your order, we immediately begin processing it through our packing system so that we can get your parcels to you asap.

Once you've placed your order we can't make any changes to your orders or refund shipping.

If you’ve changed your mind on something that you’ve ordered, you’re more than welcome to send it back to us for a store credit. Please note that we don’t pay for return postage in this case.

As always, if you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.

Nov 6, 2020

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