Who pays for return postage?

Hello Charlie pays for return postage once we've determined that the item is incorrect or faulty. Please get in touch with us before you return any items to us, as we may not need you to return the item at all.

All other returns are paid for by the customer.

We've put together some options to make it easier and cheaper to return parcels. You can create and pay for a return label for either Couriers Please or Australia Post. And you can also track the parcel to confirm that we've received it.

The Australia Post returns portal: https://return.auspost.com.au/HELLO_CHARLIE
Couriers Please Ezy Send https://www.couriersplease.com.au/tools-ezysend

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