Updated 12 March 2020:
Due to unprecedented demand for some of our products, we have decided to make changes to our Refund & Exchange policies.
Change of mind refunds and exchanges will not be available on any of the following items purchased from Hello Charlie after 12 March 2020:
- Hand sanitiser
- Cleaning products
- Feminine hygiene products
We want to make sure that products are available for all of our customers, and to discourage panic buying. Please only buy what you need for now, as we will not exchange or provide refunds or store credits if you have changed your mind or if you have bought too many of one size of nappy. We will continue to review the situation and will keep you updated on our website.
For all other products:
If you’re not happy with something you’ve bought, you’re more than welcome to return it to us within 365 days for a store credit of the amount that you paid for the product. There are some exceptions, but not many, and you can see them here.
For damaged items, please email us a photo of the damage within 5 days of receipt, and we’ll refund you or give you a store credit.
Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us. As at 1 November 2019, PayPal will no longer be refunding merchant fees on returns. Any refund requests for PayPal after this date will also incur a 2.3% fee, which are the non-refundable fees charged by PayPal.
If you have any questions, give us a shout on 1300 725 876 or drop us a line at email@example.com, or jump on to our LiveChat.