No Hassle Returns

If you’re not happy with something you’ve bought, you’re more than welcome to return it to us within 365 days for a store credit of the amount that you paid for the product. There are some exceptions, but not many, and you can see them here.

For damaged items, please email us a photo of the damage within 5 days of receipt, and we’ll refund you or give you a store credit.

Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us. PayPal no longer refunds merchant fees on returns. Any refund requests for PayPal incur a 2.3% fee, which are the non-refundable fees charged by PayPal.

Our lovely team will always do their best to help you out, but please note that we may apply a processing fee of $5 for change of mind returns.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.

Nov 19, 2020

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