What do I do if my item is faulty?

It's easy! You'll need the order number and the email address under which you placed your order.

Go to our returns page here and complete the details. Follow the steps through, and then we’ll be in touch within 1 business day to help you through the return process.

We’ll be in touch shortly to guide you through the replacement process. Please don't return the items to us until we've been in touch, as we may not need you to send them back.

It may take us up to 10 business days to process a refund or replacement for faulty items. We will do our best to make this process as fast as possible, but we do need to speak to our suppliers, and occasionally, to allow them time to send us parts or a replacement.

If you have any questions, give us a shout at info@hellocharlie.com.au, or jump on to our LiveChat.

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