My product arrived broken or damaged. What do I do?

Please get in touch with us within 5 days of receipt. Go to our returns page here and complete the details. Follow the steps through, attach a photo and then we’ll be in touch within 1 business day to help you through the faulty items process.

Please don't return the items to us until we've been in touch, as we may not need you to return it to us :)

It may take us up to 10 business days to process a refund or replacement for faulty items. We will do our best to make this process as fast as possible, but we do need to speak to our suppliers, and occasionally, to allow them time to send us parts or a replacement.

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