It's easy! You'll need the order number and the email address under which you placed your order.
Go to our returns page here and complete the details. Follow the steps through, and then we’ll be in touch within 1 business day to help you through the return process.
For faulty or damaged items, please don't return the items to us until we've been in touch, as we may not need you to return it to us :)
Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us. As at 1 November 2019, PayPal will no longer be refunding merchant fees on returns. Any refund requests for PayPal after this date will also incur a 2.3% fee, which are the non-refundable fees charged by PayPal.
Our lovely team will always do their best to help you out, but please note that we may apply a processing fee of $5 for change of mind returns.