Can I exchange an item that I bought?

Updated 12 March 2020:

Due to unprecedented demand for some of our products, we have decided to make changes to our Refund & Exchange policies.

Change of mind refunds and exchanges will not be available on any of the following items purchased from Hello Charlie after 12 March 2020:

  • Nappies
  • Wipes
  • Hand sanitiser
  • Cleaning products
  • Feminine hygiene products

We want to make sure that products are available for all of our customers, and to discourage panic buying. Please only buy what you need for now, as we will not exchange or provide refunds or store credits if you have changed your mind or if you have bought too many of one size of nappy.  We will continue to review the situation and will keep you updated on our website.

For all other products:

It's no problem to exchange an item at Hello Charlie.

Please see 'How do I return an item'. We don't like to make things hard, so it's the same process ;)

If you have any questions, give us a shout on 1300 725 876 or drop us a line at, or jump on to our LiveChat.