My order hasn't shipped yet

All orders placed by 10am AEST are despatched same day.

If you check your order history and your order hasn’t been sent yet, you may need to check the following:

Has your order been paid?

If you’ve paid via PayPal echeque, please note that this can take up to 10 days to clear, although it’s usually around 5.

Have you chosen pickup as your shipping method?

If your order confirmation email says that your shipping method is pick up, we’ll have your order ready for you at our warehouse. Please note that as of 16th August 2021 we have temporarily suspended our click & collect options in order to comply with tighter restrictions. We will review in two weeks, or as soon as restrictions are eased.

Give us a shout if you chose pickup by mistake and you can simply pay for shipping and we'll get it sent out to you.

Is there a problem with your order?

If there is, you can be sure that we’ll have called or emailed you, so please check your inbox and your voicemail. We may be holding your order until we can get further instructions from you.

As always, if you have any questions, get in touch at info@hellocharlie.com.au, on 1300 725 876, or by jumping on to our livechat at www.hellocharlie.com.au.

Aug 16, 2021

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