Log in to your Hello Charlie account. On the 'My Account' Page, you'll be able to see on the left hand side whether you have a store credit to apply.
When you're ready to check out, choose the 'Proceed to Checkout' button.
Make sure you don't choose the 'Checkout with PayPal' button, as that will take you to the PayPal checkout, which doesn't recognise Hello Charlie store credits.
You'll still be able to pay using PayPal when you choose the 'Proceed to Checkout' button, and you'll be able to use your store credit as well.
When you've entered your address details and get to the payments section, you'll see a box down the left that asks you if you'd like to use your store credit as payment. If you don't have enough store credit, you'll be asked how you'd like to pay for the balance. You can choose any of our payment methods here, including PayPal.
We've got a helpful video right here to walk you through store credits.
Store credits never expire, so you can use it with us whenever you place your next order. If you want to save them up, that's okay, too. You can choose to pay with your store credit whenever you want!
Please note that store credits can only be redeemed for purchases, and have no cash value. Store credits can only be redeemed by the email address on the account, and are not transferrable.
As always, if you've got any questions, give us a shout at firstname.lastname@example.org, call us on 1300 725 876 or jump on to the live chat.