Can I cancel or change my order?

Once you place your order, we immediately begin processing it through our system so that we can get your parcels to you as fast as possible. We know that busy parents need their stuff as quickly as possible, so our same day despatch policy means that we can't make any changes to your order once you've placed it.

If you’ve changed your mind on something that you’ve ordered, you’re more than welcome to send it back to us for a store credit. Please note that we don’t pay for return postage in this case.

As always, if you have any questions, drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.

Nov 30, 2021

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