When will my order arrive?

We offer same day dispatch on all orders placed before 10am AEST.

Most of our parcels are shipped with AusPost's eparcel. This takes 2-3 days to deliver to Melbourne, Sydney, Canberra or Adelaide. If you're in Brisbane or Tasmania, it should take 3-4 days, and if you're in Perth or Darwin, it'll take 5-6 days.

For more info, check AusPost's standard delivery times here.

We ship smaller parcels and express parcels with our overnight delivery service, and you should usually have these next day (although please note that's not guaranteed).

If your parcel is taking longer than you expected:
1 - Have you checked at the local post office? Sometimes orders are waiting there for collection. If you don't have a collection card, that's no worries - just take some Photo ID down to the post office and collect your parcel.

2 - Have you checked around the house, in the garage, under the carport, etc (or if it's a work address, at the mailroom or reception desk)? If your parcel was an Express Satchel, it doesn't need a signature on delivery - it may have been left in a safe place.

Please be aware that AusPost won't launch an investigation on slow parcels until 7 business days after shipping, or 10 business days if you're in Perth. We can't resend your parcel until Auspost or the courier has completed their investigation. You can still track your parcel with the tracking number sent with your order.

Still need help?
Give us a shout at info@hellocharlie.com.au, call us on 1300 725 876 or jump on to our livechat.