My order is taking longer than I expected

If your parcel is taking longer than you expected, your calling card may have been lost.

1 - Check at the local post office. Sometimes orders are waiting there for collection. If you don't have a collection card, that's no worries - just take some Photo ID down to the post office and collect your parcel.

2 - Check around the house, in the garage, under the carport, etc (or if it's a work address, at the mailroom or reception desk)? If your parcel was an Express Satchel, it doesn't need a signature on delivery - it may have been left in a safe place.

AusPost's standard delivery times are here. Please be aware that AusPost won't launch an investigation on slow parcels until 7 business days after shipping, or 10 business days if you're in Perth. You can still track your parcel with the tracking number sent with your order.

Still need help?
Give us a shout at info@hellocharlie.com.au, call us on 1300 725 876 or jump on to our livechat.