Can my parcel be left if I'm not at home?

We want your orders to get to you as fast as possible, so all our orders have an Authority to Leave by default.

If you DON'T want us to leave your parcel, you must let us know at checkout.

Any parcels marked ATL (Authority to Leave) can’t be replaced if they go missing, so this option is at your own risk. We will of course do our best to help you track down any missing parcels.

If the driver decides that there is no safe place to leave your parcel, it will be taken to a parcel collection point.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.