Can I have my order express posted?

You sure can! Just choose Express Post at checkout.

For small orders, we use overnight express satchels with Toll DX. We can’t send these to PO Boxes, so please make sure that you choose a home or business address or your order may get held up.

Please also note that Toll DX will leave your parcel in a safe place to ensure the fastest possible delivery. If there's no safe place, they'll take it back to the depot and get in touch to arrange redelivery.

For large orders, or items that don't fit into a satchel, we use a courier like Startrack, TNT or Couriers Please. We must have an authority to leave for large orders. If you don't tell us a safe place to leave your parcel, we'll hold your order until we can get in touch with you.

Please place your order by 10am AEST for same day despatch.

Choosing the Express Post option means that we’ll get your order to you in the fastest possible way, but it doesn’t guarantee next day delivery. We can’t refund the postage cost to you if you don’t receive your order next day.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.