What do I do if my item is faulty?

Please email a photo of the faulty item to info@hellocharlie.com.au.

We’ll be in touch shortly to guide you through the replacement process.

It may take us up to 10 business days to process a refund or replacement for faulty items. We will do our best to make this process as fast as possible, but we do need to speak to our suppliers, and occasionally, to allow them time to send us parts or a replacement.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.