My product arrived broken or damaged. What do I do?

Email a photo of the damaged item to us at info@hellocharlie.com.au within 5 days of receipt, and we’ll refund this or give you a store credit.

Please note that we must have a photo of the damaged item in order to refund or store credit you.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.