I’ve received the wrong item/something is missing?

If something is missing from your order, please check all your boxes thoroughly first. We often tuck small items in the middle of boxes to keep them safe in transit.

We often send items in separate boxes, so please check the tracking to see whether all your parcels have been delivered.

If you've received the wrong item, please send us a photo of your order, along with your order number and we'll get this sorted out for you asap.

If there are any problems with your order, please forward a copy of your order confirmation to info@hellocharlie.com.au within 5 days of receipt, and we’ll help you through the replacement process.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.