How do I return an item?

Login to your account, and find the order using the "Complete Orders" link under the My Account menu. Click the “Return Items” button and fill in the details.

We’ll be in touch shortly to help you through the return process.

For faulty or damaged items, please don't return the items to us until we've been in touch, as we may not need you to return it to us :)

Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us.

If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.