Returns & Exchanges

  • Can I exchange an item that I bought?

    You sure can! Please see 'How do I return an item' (https://hellocharlie.reamaze.com/kb/returns-and-exchanges/how-do-i-return-an-item). We don't like to make things hard, so it's the same process ;) If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharli...
  • Can I return an item I bought on sale?

    You're more than welcome to return sale items as long as we're still stocking the product here at Hello Charlie. Find out how, here: How Do I Return An Item? (https://hellocharlie.reamaze.com/kb/returns-and-exchanges/how-do-i-return-an-item) If you have any questions, give us a shout on 1300 ...
  • Can I return an item I've opened?

    You can return any item that is in original condition: unopened, unused, and complete with all packaging and instructions. If you've opened a carton of nappies or wipes, we'll happily take back the unopened packs, as long as they're in a saleable condition (they don't have to be in the original c...
  • How do I return an item?

    Login to your account, and find the order using the "Complete Orders" link under the My Account menu. Click the “Return Items” button and fill in the details. We’ll be in touch shortly to help you through the return process. Please don't return the items to us until we've been in touch, as we m...
  • I’ve received the wrong item/something is missing?

    If something is missing from your order, please check all your boxes thoroughly first. We often tuck small items in the middle of boxes to keep them safe in transit. We often send items in separate boxes, so please check the tracking to see whether all your parcels have been delivered. If you'...
  • My product arrived broken or damaged. What do I do?

    Email a photo of the damaged item to us at info@hellocharlie.com.au within 5 days of receipt, and we’ll replace or refund this for you. If you have any questions, give us a shout on 1300 725 876 or drop us a line at info@hellocharlie.com.au, or jump on to our LiveChat.
  • No Hassle Returns

    If you’re not happy with something you’ve bought, you’re welcome to return it to us within 365 days for a full store credit. There are some exceptions, which you can see here (http://hellocharlie.reamaze.com/kb/returns-and-exchanges/can-i-return-an-item-ive-opened). For damaged items, please em...
  • What do I do if my item is faulty?

    Please email a photo of the faulty item to info@hellocharlie.com.au. We’ll be in touch shortly to guide you through the replacement process. It may take us up to 10 business days to process a refund or replacement for faulty items. We will do our best to make this process as fast as possible,...